Frequently Asked Questions

If the answer isn’t here then ask us……….

Is the Mac new?

Yes HardSoft is an Authorised Apple Stockist and only offers new equipment.

Can I trade in my old Mac?

Yes, please contact us and we can offer a trade in discount against a new Mac. This part exchange value will be offset to reduce the monthly payments.

Tell me about your Insurance for Laptops?

Included with all our Apple iPads and certain MacBooks is two years comprehensive insurance against loss theft and accidental damage to your Apple. There is no policy excess to pay. Our policies are backed by Compucover. A policy schedule will be sent with your ‘Welcome Pack’ after delivery. Should you need to make a claim please contact us in the first instance. In cases of loss or theft the event should be reported to the Police and a Crime Reference Number obtained. Note there are exclusions on the policy for loss in a public place.

Are other Mac bundles available ?

Yes, though we only offer Interest Free Credit on certain configurations and all must include at least two Apple upgrades (e.g. memory upgrade & Microsoft Office).

Tell me about the 'Loan Mac' warranty?

Occasionally Macs do go wrong unfortunately but when yours does we will offer you a loan Mac. Once you have reported your Mac as faulty to us we will ship a loan unit and our courier will collect the faulty unit at the same time. We can’t guarantee an identical unit but it will be an equivalent spec.

Is your warranty AppleCare?

No, we offer what we believe is a superior alternative to that offered directly by Apple. It includes parts and labour and is on a 'collect & return' basis. Our courier will collect your Mac and return it to you at no cost. Additionally we offer telephone technical support. Our repairs are via our fully Authorised Service Centre and every engineer you have contact with is qualified to 'Apple Certified Technical Coordinator' level or above.

How do I get the Free Cloud Backup?

After delivery we will email you to confirm your eligibility and will then forward you by email your Username/password details. This should be received with 7-10 days of delivery. Once logged in you can install the software on your Mac and then you are off ! It’s very easy to use. At the end of 3 years you can renew this for a small fee and during the three years you can upgrade your subscription should you need more Storage.

How quickly will my application be processed?

There is no application. All you need is a VISA or MasterCard credit card with the entire amount of your purchase available on your card.

How quick is delivery ?

Delivery is normally 1-2 days from you paying the deposit on line. This will be delivered by our courier . We will contact you to confirm and arrange a suitable date with you. Alternatively you can collect from the HardSoft Apple Store in Shoreditch, East London or Head Office.

Can I have my Mac sent to a different address?

Please note that orders can only be shipped to the same address as on your application. In exceptional circumstances we can ship to a related address. Our Delivery partner DPD does allow you to collect at one there many Pick Up points which are often you local convenience stores Stores.

I am self-employed. Do I qualify as a Home User ?

Yes, HardSoft interest free credit is available to the self- employed though we do offer business leasing which we recommend. This does carry an interest charge of circa 9% APR but has the benefits of being tax allowable and has the benefits of flexibility. HardSoft business leasing is similar in style to a business mobile phone contract.

How do I get Technical Help ?

Please contact us by email,, or just call us. Detailed terms of your warranty together with your sales receipt will be sent to you in our ‘Welcome Pack’ circa 10 days after delivery.

Is a deposit always required?

The first instalment is always taken from your chosen credit card before shipping. The remaining payments will then be taken each month from the card until the end of the 12 months.

How are my monthly payments paid?

All monthly payments are paid by direct debit from your personal bank account. Typically the first payment will be due one month after the date of the delivery and subsequent monthly payments will be due every month for the length of your term on that day of the month.

Can I pay my agreement off early?

Yes, you have the right under section 94 of the Consumer Credit Act 1974 to repay early in full or in part at any point.

How much can I borrow?

This is dependent on the available balance on your chosen credit card.